Summary

Learning Solutions Architect Consult with clients and recommend solutions for effective and efficient performance thru learning interventions.

Manager of Learning Technology & User Experience Managed corporate learning technology quality, governance, and budget of $3.1 M. Consistently met service level agreements with SaaS business model; Delivered 5% under budget, saved $7M in cost, and gained 10,000 hours of efficiency.  Enabled scalable growth 3:1 of LMS users to support rate. Improved LMS user experience 54% and elective learning completions 200%. Recognized by Skillsoft for content learning strategy and compliance leadership. Recognized by Corning for significant contributions to HR quality and cost savings.

Learning Experience Designer Re-engineered ADDIE model to Agile model, cutting time-to-market from 365 to 20 days and cost from $250k to $18k per course. Introduced cloud-sourcing to reduce cost and delivery time by 90%. Designed XML templates to reduce localization costs of customer learning; Negotiated and managed supplier quality for content and services. Awarded Brandon-Hall Excellence in Technology Award for design of “Become Corning- New Hire Orientation” learning experience and STC Tech Publications Award for “Kodak Delivers What Customers Want.” online learning.

Manager of Technical Communications & Localization Set up communications function for new company with 42 services including strategic sourcing strategy valued $1.05M; 50% cost reduction from previous company; established low-cost-service model scalable for growth at 4:1 users/cost ratio; transitioned from hosted to SaaS model to cut cost 50% and expand throughout for new revenue; implemented content management strategy with XML localization  for savings of $8.2M enabling market expansion. Awarded: STC Associate Fellow and Barbara Knight Award.

Higher Education: Designed and taught adult education for online, classroom, and blended courses on performance technology, instructional design and strategic communications. Consulted with faculty on effective adult learning in modern workplace. Nominated as Adjunct Faculty of the Year.

Certified Quality Manager & Black Belt facilitated multiple cross-functional teams to deliver $12M savings in warranty cost avoidance; Designed Perfect Service Delivery Model that increased customer satisfaction with global service by 15 points; Reduced defects 60% and cycle time 50%; Designed and delivered award winning learning experiences to global learners on quality and change; Managed quality management system with execs for global service. Awarded 25 Up & Coming Women, Rochester Womens’ Network

Culture of Inclusion designed and facilitated award winning learning on inclusion; collaborate with HR to put new transgender policies into practice; managed relationships with several international not-for-profits; designed “Corporate Coming Out Continuum” to communicate with senior leaders the value of diversity marketing; collaborated with marketing to reach over 1M consumers with LGBT diversity marketing campaign; presented many sessions to educate on inclusive workplace practices; supported Talent Management with recruitment and retention of diverse candidates; designed and coordinated training for 1,100 employees in city school district- Respect At School with Gay Lesbian Education Network (GLSEN). Awards: HRC CEI 100%, Out & Equal ERG of the Year, OutSpoken & Visible Award, and ESPA Award.