December, 2019
We had a quiet holiday this year. We didn’t travel and did not have family travel to us. So I wanted to share a tour of our tree and share some of my favorite memories.
Amy Friend is the Manager of Learning Technology and User Experience at Corning, Inc., the world leader in glass manufacturing. She holds an MS in Instructional Technology, is a Certified Black Belt and is an ASQ Certified Quality Manager. These skills enable her passion for performance and "lean learning." She is a champion for users at Corning, focusing on improving the value of learning for learners and the business. While working at eCornell she transitioned from traditional ADDIE model to agile which reduced time to market from 12+ months to just under 3 weeks and over $200K to $18K in development cost. As Manager of a global medical device communications department, she delivered multi-million dollar savings while responsible for content creation, localization, content management and deployment of documentation and training. The savings enabled expansion to new markets. As a Black Belt at Kodak, she delivered double-digit improvements with customer satisfaction for global service and saved $4M in warranty costs. She is also a proud Super Host for AirBNB. For more information go to www.amysfriend.com.
